Carreiras

Invacare is a leader in the manufacturing, sales, and distribution of a complete package of innovative home and long-term care medical products that make a difference to people’s lives. We are looking for an enthusiastic, talented Business Process Owner of the ‘Quote to Cash’ area, starting as soon as possible. The role is based in a European country (seating country to be confirmed depending on the candidate).

You are a process designer in the advancement of the defined global processes driving towards a lean and efficient culture within our Global process area of Quote to Cash. Your mission will consist in defining, designing, and improving the business processes within this area.

Key Responsibilities

• Act as a liaison between business users and the technical development team for the development, testing and implementation of new and enhancement of existing processes and systems.
• Define the required capabilities for business processes ensuring the alignment with the Business and the IT roadmaps, and guiding decisions relating to the rationalization of proposed capabilities.
• Ensure completeness of requirements, identifying architecture interdependencies with other projects, and will ensure design and solution comply with standards.
• Ensure global adoption of business process and monitoring to identify gaps and deviations.
• Derives short- and long-term activities from collected KPI data and relies on continuous improvement process to improve process excellence.
• Analyzes processes for efficiency and effectiveness.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experiences is required.
•  Experience in implementing a major ERP in areas of Quote to Cash.
• 6+ years in related business process experience and/or solutions information technology work, primarily in the area of a major ERP and 3+ years as a Solutions Architect with the ability to see & present the big picture and offer solutions to make it better, whether they be process improvements or technical solutions.
• Experience creating technical documents, business flows and process diagrams.
• Experience in medical device industry or other validated environment preferred.

During your career, you have demonstrated your ability to manage projects and drive change effectively.

Your autonomy, your problem-solving capacity, your ability to anticipate and structure your activity, as well as your communication skills, will be important assets to carry out your mission successfully.

Please send your application by email to  recrutamento.pt@invacare.com

We are looking for Customer Service Assistant for the Iberian Market to join Invacare, a Medical Devices multinational company.

Responsibility

• Process customers purchase orders and quotes in compliance with the sales management quality process, in the expected performance and due dates for customer satisfaction;
• Strive for a positive customer experience within each interaction, in all channels;
• Do a correct management, follow-up and response to customer complaints, properly articulating with other departments;   
• Provide technical, administrative and commercial advice to the customers, to ensure a high customer loyalty and satisfaction;
• Team up with the sales representatives;
• Promote Invacare’s products and services;
• Contribute to Invacare’s overall outstanding performance and continuous improvement initiatives.

Qualifications (education, experience and skills):

• High School Education, preferably as a commercial technician or similar;
• At least 1 year of experience in a customer service position;
• Fluent spoken and written Spanish and Portuguese required (mandatory);
• Basic spoken and written English skills;
• Comfortable with using ERP, CRM, connected applications and Microsoft Office; 
• Excellent communication and social skills and customer focus (listening, re-formulation, diagnosis, solutions proposals, negotiation capabilities);
• Hands-on approach and passionate;
• Team player.

Interested?
Applications to be sent to recrutamento.pt@invacare.com with the reference CSES_22 on the subject of the email.